Privacy Policy

Last Updated: 9 September 2026

This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use this website and any associated products or services, together called the “Service”.

We take privacy seriously and have designed the Service to collect only what is necessary, and nothing more.

1. Information We Collect

We may collect the following kinds of information:

a) Information you give us

When you buy a product, write to us, or use the contact form, you may provide:

  • Name
  • Email address
  • Payment details, handled securely by the payment provider and never by us
  • Anything you choose to include in a message to us

You do not need to create an account to read most of this website.

b) Information collected automatically

We may collect limited technical data needed for the Service to work, such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited and basic usage data

This is used only to keep the site working, secure, and reasonably fast.

c) The contact form

If you write to us through the contact form on this website, the name, email address, topic, and message you type are sent to our support inbox by email. They are kept there so that we can answer you and refer back to the conversation if you write again. They are not added to any mailing list and are not used for marketing.

2. Payment Processing

All payments are handled by trusted third-party payment providers, currently E-junkie, and the card processors it works with.

We do not see, store, or process your full card details on our own servers.

Payment providers may collect and process information in line with their own privacy policies, which apply to that part of the transaction.

3. How We Use Your Information

We use what we collect only to:

  • Deliver the digital products you have bought
  • Process payments and, where they apply, refunds
  • Answer messages you send us
  • Send essential information about your order
  • Keep the site secure and prevent misuse
  • Meet our legal obligations

We do not sell, rent, or trade your personal data.

4. Cookies and Similar Technologies

We use cookies and similar storage only where they are needed for:

  • The site to function
  • Secure checkout
  • Remembering that you have already seen the cookie notice

We do not use advertising cookies, behavioural tracking, or intrusive analytics.

You can bring the cookie notice back at any time using the Cookie Preferences link at the foot of every page.

5. Data Sharing and Third Parties

We share limited data with other companies only where it is needed to run the Service, namely:

  • Payment processors
  • Hosting providers
  • Email and security providers

All of them are required to handle data responsibly and in line with applicable privacy law.

We do not permit any third party to use your data for their own marketing.

6. Data Retention

We keep personal information only for as long as needed to:

  • Fulfil the purpose it was collected for
  • Meet legal and accounting obligations
  • Resolve disputes and enforce agreements

When it is no longer needed, data is securely deleted or anonymised.

7. Your Rights

Depending on where you live, you may have the right to:

  • See the personal data we hold about you
  • Ask us to correct anything inaccurate
  • Ask us to delete your data
  • Object to, or restrict, certain uses of it

To exercise any of these, write to us at the address in section 12. We will respond within one month.

If you are in the United Kingdom and you are not satisfied with our response, you may complain to the Information Commissioner’s Office at ico.org.uk.

8. Data Security

We take reasonable technical and organisational measures to protect your information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure

No method of sending information over the internet is completely secure, but the Service is designed to minimise what is held and therefore what is at risk.

9. International Users

If you use this Service from outside the United Kingdom, your information may be transferred to and processed in countries with different data protection laws.

By using the Service, you consent to such transfers where they are legally permitted.

10. Children’s Privacy

This Service is not intended for anyone under the age of 18.

We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any change is posted on this page, and continued use of the Service constitutes acceptance of the updated policy.

12. Contact

If you have questions about this Privacy Policy, or about how your data is handled, write to us at:

support@institutionalsuite.com